Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

UK Superweb Ltd - 99 - 101 Cambridge Road, Milton, Cambridge, CB24 6AT
Registered company number 05453416
VAT Registration Number 878 3796 48

Tel: 0800 169 3266

Getting in touch with us, if you need to reach us, please email us using our contact form, alternatively, you can telephone or write to us at the address shown at the top or bottom of this page.

Privacy Policy

You can view our Privacy Policy Online.

Refunds / Returns Policy

Please see our Returns Policy page.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Complaints / Abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at info@superweb.co.uk with as much detail about the abuse. We will investigate your complaint immediately.

Escalation Process

Here at UK Superweb we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at info@superweb.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure.

Nominet Terms & Conditions


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UK Superweb Ltd - 99 - 101 Cambridge Road, Milton, Cambridge, CB24 6AT - Tel: 0800 169 3266