Domain Names

.co.uk, .uk. org.uk Domains are registered and renewed at £4.99 + VAT per year.

.com, .net. .org, .biz, .info Domains are registered at and renewed at £10.99 + VAT per year.

Renewals

We send email renewal reminders to clients 4, 3, 2, 1 weeks and 6, 5, 4, 3, 2, 1 and 1 day overdue. Renewals can be paid for online by Visa or MasterCard, payments are Verified by Visa and MasterCard SecureCode. Payments are secured through Worldpay our third party payment gateway provider.

.uk Domains

If you do not renew your domain before its expiry date, you will have up to 30 days (protected period) to renew the domain name at the original renewal fee. Rewewing any .uk domain costs £4.99 per year. After 30 days your domain will be suspended which means all services will stop and will go into a 60 day grace period which you can still renew your domain name at no extra cost and with no additional redemption fee. If the domain name is not renewed, it  will be cancelled and deleted from the register after 90 days and made available for resale through a third party registrar. UK Superweb will not guarantee the renewal of a domain name after this period.

.com. .org, .net, .biz and .info  Domains

If you do not renew your domain by its expiry date your domain will be suspended which means all services will stop and will go into a 30 day grace period which you can still renew your domain name with a additional redemption fee of £200 + VAT. If the domain name is not renewed, it  will be cancelled and deleted from the register after 60 days and made available for resale through a third party registrar. UK Superweb will not guarantee the renewal of a domain name after this period.

Registrants

All domains registered through UK Superweb for clients are registered in the clients name.

Domain Name Transfers

No charges are made for .uk domains transferred in or out.

.com, .net, .org, .biz and .info domains are transferred in at £15 + VAT per domain, on completion of the transfer 1 additional year is added to your domain names registration period.

.com, .net, .org, .biz and .info domains can be transferred away from us without charge, however the receiving registrar may charge you to transfer a domain name to them.

Complaints & Escalation Process

Here at UK Superweb we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at info@superweb.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure.

Nominet .uk registry Terms & Conditions

http://www.nominet.org.uk/go/terms

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UK Superweb Ltd - 99 - 101 Cambridge Road, Milton, Cambridge, CB24 6AT - Tel: 0800 169 3266